Shipping & Returns

At Kaverta, we believe in making your shopping experience as seamless as your style. Whether you’re ordering from Kigali or Kuala Lumpur, we’ve got you covered with fast, reliable worldwide shipping and a clear, customer-friendly returns process.

Worldwide Shipping Information

✈️ Shipping Destinations

We proudly ship to over 180 countries across North America, Europe, Asia, Africa, Oceania, and South America. No matter where you are, Kaverta delivers fashion to your doorstep.

⏱️ Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

? Estimated Delivery Times

Region Estimated Delivery Time
United States 7–12 business days
Canada 8–14 business days
Europe 7–15 business days
Australia/NZ 8–16 business days
Africa 10–20 business days
Asia 8–15 business days
South America 12–21 business days

Note: Delivery times may vary depending on your location, customs processing, and local postal services.

Shipping Rates

We offer flat-rate and free shipping options based on order value:

  • Free Standard Shipping on orders over $100 USD

  • Orders below $100: Flat rate of $9.95 USD (varies slightly by region)

Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to follow your delivery in real time.

Customs & Duties

  • Kaverta ships orders Delivered Duty Unpaid (DDU), which means import duties, taxes, and customs fees are the responsibility of the customer upon delivery.

  • Please check your country’s customs policies before placing your order.

Returns & Exchanges Policy

Return Window

We accept returns within 14 days of delivery. If you’re not satisfied with your purchase, simply initiate a return request within this period.

✅ Return Eligibility

To qualify for a return:

  • Items must be unused, unwashed, and in original condition

  • Tags must still be attached

  • Items must be returned in their original packaging

Non-returnable items include:

  • Gift cards

  • Final sale items

  • Intimate apparel (e.g., underwear, bodysuits) for hygiene reasons

Exchanges

We currently do not offer direct exchanges. To swap an item, return it for a refund and place a new order.

Refunds

  • Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

  • You’ll receive a refund confirmation email once the process is complete.

How to Return an Item

  1. Email us at returns@kaverta.com with your order number and reason for return.

  2. We’ll send you a return authorization and instructions.

  3. Carefully pack the item and send it to the return address provided.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

❗ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@kaverta.com within 3 days of delivery. We’ll resolve it promptly—either through a replacement or full refund.

Questions?

If you have any questions about shipping, tracking, or returns, feel free to contact us at: support@kaverta.com
Live chat available on our site during business hours

Thank you for choosing Kaverta – global fashion made effortless.