Welcome to the Kaverta Help Center. Here you'll find quick answers to your most common questions. If you need further assistance, our support team is always ready to help.
? Shipping & Delivery
Q1. Do you ship internationally?
Yes! We ship to over 180 countries worldwide. No matter where you live, Kaverta will deliver your order right to your door.
Q2. How long will delivery take?
Estimated delivery times by region:
| Region | Delivery Time (Business Days) |
|---|---|
| United States | 7–12 days |
| Canada | 8–14 days |
| Europe | 7–15 days |
| Australia/NZ | 8–16 days |
| Africa | 10–20 days |
| Asia | 8–15 days |
| South America | 12–21 days |
Please allow 1–3 business days for order processing.
Q3. How much is shipping?
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Free Standard Shipping apply on some orders
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Flat rate will be applied for other orders.
Shipping costs are calculated at checkout based on your location.
? Returns & Exchanges
Q4. What is your return policy?
You may return unused, unwashed items within 14 days of delivery. Items must be in original condition with tags attached.
Non-returnable items:
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Final sale items
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Intimate apparel (e.g., underwear)
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Gift cards
Q5. How do I return an item?
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Email returns@kaverta.com with your order number.
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We’ll reply with return instructions and a shipping address.
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Send the item back using a reliable courier.
Note: Return shipping costs are the responsibility of the customer unless the item is faulty.
Q6. Can I exchange my item for a different size or style?
We currently do not offer direct exchanges. Please return your item for a refund and place a new order.
? Order Tracking
Q7. How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number and a link to follow your package in real-time.
If you haven’t received your tracking email, please check your spam folder or contact us at support@kaverta.com.
? Sizing & Fit
Q8. How do I choose the right size?
Each product page includes a size guide to help you choose your best fit. We provide US, UK, EU, and international size conversions for your convenience.
Still unsure? Reach out to us with your measurements and the item you're considering—we’ll help you pick the right size.
? Contacting Support
Q9. How can I contact Kaverta support?
Our support team is happy to help with any issue.
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? Email: support@kaverta.com
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? Live Chat: Available on our website during business hours